- Please be advised that the accommodation placement fee, first 4 weeks of Home Stay and Airport pick-up will NOT be confirmed UNLESS fees are fully paid in advance.
- Students must book their accommodation for the first 4 weeks unless certain circumstances apply (please speak to us to see if an alternative arrangement can be made).
- Students are committed to stay in their accommodation for the first 4 weeks at least, unless extreme circumstances apply in which case Global Experience will act immediately.
- Full Home Stay fees are only refundable if cancelled within 48 hours of receiving details.
- Cancellations after 48 hours of details received incur a 2 weeks cancellation fee.
- Accommodation Placement Fee and Airport pick-up are non refundable.
- If you are using our Airport pick-up service and your arrival details have changed, you MUST notify us at least 48 hours in advnace otherwise full Airport pick-up fee will still apply.
- If you do not use our Airport pick-up service and choose to make your own way to your Home Stay, please do NOT ask or expect your Home Stay family to pick you up from the airport as that is not part of the arrangement we had with your Home Stay.
- Internet fee is not included in your accommodation price UNLESS if it is a VIP Home Stay. Internet fee is $10 per week and you need to make this arrangement directly with your host. Please note that movie and music downloads are NOT permitted. If you wish to do so, we suggest you to obtain a pre-paid internet wireless from an internet provider such as Optus, Vodafone, Telstra, Dodo, etc.
Global Experience is a homestay and accommodation agency dedicated to providing a high quality of service to our international students and guests.
Global Experience identifies homestay families who offer a warm, home environment and show genuine interest in their guest. These families become a member of our register of homestay families.
This agreement sets out the terms and conditions by which Global Experience retains families on its register and the board arrangements between the homestay family and any guest who may board with them.
1.1 Registration by the homestay family with Global Experience is accepted subject to the terms and conditions set out in this agreement.
1.2 Global Experience has the right to retain the homestay family on its register and to refer guests to the homestay family or to refrain from referring guests to the homestay family. This is done at the sole discretion of Global Experience.
Global Experience will not be required to provide any reason for their referral or failure to refer. Global Experience is under no obligation to continue to refer students or guests.
Global Experience may specify conditions or guidelines for the referral which the homestay family must comply with if the referral is accepted by it. An example condition is that the homestay family will use its best endeavours to ensure a guest under the age of 18 years does not stay out of home at night beyond a specified time.
1.3 Global Experience retains the right to collect information from the family and photos of the residence to support the written outline of hosts and the accommodation ready to be offered. This report is always kept in strict confidence between Global Experience and its clients.
Global Experience advises that the requirements to become a registered homestay family may change from time to time.
1.4 Global Experience cannot guarantee a regular supply of guests to be placed with the registered families due to factors beyond Global Experience's control, for example international economic factors, visa regulations, educational policies, etc.
1.5 Global Experience is not responsible for the late or non-arrival guest who is referred to the homestay family.
1.6 Global Experience retains the right to remove a homestay family from its register at its sole discretion.
1.7 Wherever possible, the homestay family will give Global Experience at least two (2) weeks' notice of a guest leaving their premises.
1.8 Under new Government regulations from the New South Wales Office of the Children's Caregiver, the following requirement must be met before a guest can be placed with a host family:
The main host of the homestay family, a person being over the age of 18, must pass a paid Working with Children Check (WWCC) with the NSW Office of the Children's Caregiver or other responsible government body, if requested, every five (5) years or more frequently if required by law (or requested by Global Experience).
The person nominated as the "main host" is fully responsible to affirm that no member of the host family or persons over the age of 18 residing in the household has ever committed any child-related offences.
All other members of the household over the age of 18 years must pass a volunteer (unpaid) WWCC.
The WWCC clearance number of the host and all other members of the household must be submitted to Global Experience.
1.9 It is a Global Experience requirement that where the guest is under 18 years of age the female host must always be present in the home overnight. A guest under 18 years of age must not be left overnight with only a male host present.
2.1 The homestay family represents and warrants that no person who will be staying in their home whilst a guest is residing there, has been charged or convicted with any criminal offence.
2.2 If the homestay family gives a guest a termination notice or receives notice of termination from a guest, the homestay family agrees to immediately inform Global Experience on 02 9264 4022 or send an email to:firstname.lastname@example.org. This assists Global Experience in providing additional guests to your home.
3.1 This document sets out the terms and conditions of the relationship between the Global Experience homestay family and any guest/s who may board with them.
3.2 Global Experience represents many different educational institutions and agents. Each may have their own unique requirements. Their needs will be discussed at the time of placing the guest. The homestay family acknowledges its acceptance of these terms when they agree to host the guest.
3.3 It is acknowledged and agreed that Global Experience acts as an agent on behalf of its guests and Global Experience is not responsible to the homestay family or the guest other than is expressly provided for in this agreement. In each instance when a guest boards with the homestay family the parties to that agreement are and will be deemed to be the homestay family and the guest.
4.1 The homestay family agrees that the relationship between them and each guest of Global Experience who boards with them will be subject to the terms and conditions of homestay set out in this agreement.
4.2 Global Experience advises that all registered families are required to:
a) Carry $20 million public liability insurance and provide a copy of their current insurance certificate to Global Experience each year.
b) Make sure a working smoke alarm is located on each level in the house, compliant with State legislation.
c) Provide a current WWCC Clearance number for the main host and for every other member of the household over the age of 18 years.
d) Allow a Global Experience representative to inspect the home from time to time.
e) Work constructively with Global Experience to resolve any issues that may arise from time to time.
f) Communicate with Global Experience on a regular basis regarding the guest's length of stay and advise if the guest intends to extend their homestay.
4.3.1 Global Experience will collect the guest's four (4) week payment prior to the commencement of the homestay pursuant to the terms and agreement of homestay.
A 10% administration fee for the four (4) week stay will be deducted by Global Experience from this payment. A 5% administration fee will be deducted by Global Experience if the homestay booking is for less than three (3) weeks.
If the guest extends their stay an ongoing administration fee will be charged by Global Experience for each week thereafter.
Global Experience will make the first payment to the homestay family on or about two (2) weeks after the guest's arrival at the homestay. This timing has been chosen to avoid the inconvenience of requesting a refund from the family if within the first few days of the guest's arrival to the homestay the guest chooses to leave for any reason.
All payments are made via online banking. Payment may not be received up to three (3) days later depending on the banking institutions involved.
4.3.2 If a guest wishes to stay in a homestay longer than the initial contract period paid for, the host family and/or the guest must advise Global Experience of the extension of their stay. Notice of the extension must be given to Global Experience in the third week of the guest's stay, and a week before any extension thereafter.
Global Experience will manage payments for the whole period of the guest's stay in homestay.
Private financial arrangements are not to be made between the guest and the host. This policy is in place for the protection of both the guest and the host and to meet with the minimum industry standards set out in the Education Services for Overseas Students Act 2000, the National Code of Practice 2007 and as required by the NSW Office of the Children's Caregiver.
4.3.3 Global Experience is to pay the host family directly for the full duration of the guest's stay. The host family is not to take payment directly from the guest.
If the host family repeatedly accepts payments from their guest, Global Experience reserves the right to remove the host family from its register.
4.3.4 For all guests there is an administration fee retained by Global Experience for every week a guest stays in homestay. Global Experience reserves the right to charge a higher fee and a higher homestay rate for the guest where the guest requires additional care.
Prior to a host family accepting a guest, the fees will be explained by one of Global Experience's team members. By accepting the guest the host family agrees to observe the payment process applicable.
4.3.5 Global Experience will be responsible for paying the Goods & Services Tax to the Australian Tax Office on any commissions earned.
4.4.1 Upon request, Global Experience will assist either party with any problem they may experience with any particular homestay arrangement made by Global Experience and while Global Experience is responsible for the payment to the host family.
Global Experience will assist the guest and the homestay family by acting as a mediator to facilitate a resolution of any problem. It is acknowledged however that Global Experience is not responsible for any act or omission of either party.
4.4.2 All queries or problems should be addressed or referred to The Manager at Global Experience.
4.5.1 All homestay families are required to have a minimum of $20 million of public liability insurance. A copy of their policy must be provided at the time of registering.
Each year thereafter a valid certificate of currency must be sent to Global Experience. This cover protects the family in case of incidence and is mandatory.
4.5.2 A policy to cover the guests, homestay family members, property and other guests to the homestay home is the sole responsibility of the homestay family. The homestay host is responsible for informing their insurance provider that they are hosting paying guests.
4.5.3 The homestay family will indemnify against, and keep Global Experience harmless from, all law suits, actions or claims arising from or incidental to any personal damage occasioned to or caused by a homestay guest, the homestay family or any of their respective guests.
4.5.4 If requested by the host family, Global Experience will organise and pay on behalf of the host their first year of host insurance. Global Experience will charge a small fee for this service. The cost of this insurance and the fee will be deducted from the first homestay payment made to the host family by Global Experience.
4.5.5 The family is responsible for reading and agreeing to the terms and conditions of their insurance.
4.6.1 Bedroom: The homestay family must provide the guest a bedroom in which there is the following: a good quality bed and mattress, a desk, a chair, a lamp and a wardrobe, and suitable lighting for study and heating/cooling where necessary. It is required that a high standard of cleanliness and hygiene is maintained within the room.
4.6.2 Sheets/Linen: The homestay family must provide clean bed linen and bath towels on a weekly basis at a minimum.
4.6.3 Facilities: The homestay family must make available to the guest the use of all common domestic facilities including: power, water, bathroom, toilet, laundry, kitchen and dining and lounge/family room.
4.6.4 Laundry: The homestay family has the option of teaching the guest how to use the laundry facilities for themselves and giving them free access or to include the guest's washing, if the guest agrees, as part of the family's regular load.
4.6.5 Meals: The host must provide the guest with ingredients for breakfast and offer a prepared dinner (i.e. an evening meal) every day of the week. On weekends, the family is also required to serve lunches for the guest, if the guest is at home.
4.6.6 Visitors: The homestay family must permit the guest to have visitors from time to time.
4.6.7 Telephone and Internet usage: If the home has a landline, the homestay family must permit the guest to receive incoming telephone calls on the landline. The guest must also be permitted to use this landline to make calls to local landline numbers. The host may charge the guest the standard local call rate. If the homestay family has Internet access, it is at their discretion to provide Internet access to their guest. The host is responsible for setting out the conditions of Internet use and may charge the guest the standard weekly rate for Internet access. Global Experience will not be held liable for any Internet use by the guest which is considered illegal under State, Commonwealth and International law.
4.6.8 More generally: The homestay family is to:
a) Provide a safe and friendly home to the guest and to make the guest feel welcome.
b) Have house rules in place, and ensure that they are clearly understood. Global Experience recommends the use of its "Important Homestay Guidelines for Hosts" as a guide.
c) Take the guest on public transport to their place of study on their first day so that the guest will know how to get to their place of study and home again.
d) Respect the guest's privacy, property and culture.
e) Encourage the guest to speak English as often as possible and to provide opportunities for English conversation.
f) Assist with homework, if required, and be patient in conversation with the guest.
g) Care for the guest's health and wellbeing while staying with the host family, where reasonably possible.
h) Have the contact numbers of Global Experience at hand, including the emergency phone numbers, should they need to contact the Global Experience office.
i) Communicate with Global Experience's office when required. This may be to advise when a guest has arrived or departed or simply to share any concerns for the guest's welfare that you observe.
The guest must follow the house rules as stated by the host family and to treat the host with courtesy and appreciation for the kindness and care shown.
4.7.1 Cleanliness: The guest must:
a) Keep their bedroom tidy and not eat in the bedroom.
b) Keep their clothes in the wardrobe provided.
c) Make their own bed each morning.
d) Change their own sheets once a week.
e) Leave in a clean and tidy state any facilities they use including the bathroom, toilet, laundry and kitchen.
4.7.3 Damage: The guest must report to the homestay family any accidents in or about the home and to pay for any breakages or damage caused by the guest. Normal wear and tear is excluded.
4.7.4 Visitors: The guest must advise the homestay family in advance of any proposed visits by a friend or friends and only allow friends to attend when suitable and convenient to the homestay family. The guest must ensure all visitors abide by the reasonable requests and requirements of the homestay family.
4.7.5 Telephone usage: The guest must limit incoming calls to the host family's landline in number and time so that phone calls do not inconvenience the homestay family. The guest may only make outgoing calls by prior arrangement with the homestay family. The call must be a local call. If the call is a regional, inter-State or international call, the guest must use a pre-paid call card. The host may charge the guest the standard call rate for making local calls.
4.7.6 Internet usage: The provision of Internet access is not a requirement of the homestay. If the homestay family provides Internet access, they may charge the guest the standard weekly rate for access.
4.7.7 Advise of late arrival: The guest must advise the homestay family, in advance, if they are arriving home late or not attending any prepared meal.
4.8 Termination: Either party may terminate the homestay at any time. Two (2) weeks' notice must be given in writing or verbally in a clear and mutually understood manner to the other party.
4.8.1 While every effort is made to secure two (2) weeks' notice, there are occasions where this is not possible due to a dispute over the situation. These situations will be dealt with by Global Experience on a case-by-case basis.
4.8.2 Global Experience relies on the families and guests to deal with each other with integrity and fairness.
4.8.3 If the homestay is terminated and the homestay family has been paid fees which cover a period beyond the two (2) weeks' notice, those funds must be refunded to the guest or to Global Experience on the guest's behalf.
4.8.4 In the event that a homestay is terminated as a result of the homestay family's failure to comply with these terms and conditions (or any variation of them evidenced in writing and signed by the guest and the homestay family) the full amount of all moneys paid in advance will be refunded to the guest or to Global Experience on behalf of the guest.
5.1 Any notice given or served pursuant to this Agreement will be either:
a) Sent by email which will be deemed to be received at the time the email is sent
b) Personally served on the person to whom it is given in which case it will be deemed to be received immediately upon delivery
c) Mailed to the person by pre-paid post in which case it will be deemed to be received on the second business day following the date of posting, or
d) Sent by facsimile transmission which will be deemed to be received at the time the transmitting machine displays or records confirmation that the transmission has been completed to the person to whom it was sent.
If the host family agrees with the terms set out in this document and wishes to be included on the Global Experience host family database, the host parent(s) are invited to formally agree to these terms by completing and executing the agreement as follows.
I/We confirm that all information provided to Global Experience is to my/our knowledge true.
In addition I confirm that the main language used within the home amongst family members is English.
I/We confirm that we do not accommodate more than four (4) guests at one time, unless there are exceptional circumstances in which Global Experience is informed and is in full agreement.
I/We agree to inform Global Experience of any alterations in any of the circumstances or information of the following:
1. The homestay address or contact details.
2. The household members living in the house either permanently or temporarily.
3. The occupations or significant lifestyle changes within the household.
4. The smoking or attitudes to smoking of household members.
5. The facilities available to the guest(s).
6. The loss or addition of pets.
7. The contraction of any illness, physical, mental or emotional of a member of the household.
8. Any criminal conviction of a member of the household.
9. Any plans of the family or host parent(s) to go on vacation without the guest, in particular where the guest is a minor.
I/We are willing to undergo a police check when deemed necessary by Global Experience and/or the education provider.
I/We affirm that there has never been a criminal conviction made against any person living in the household.
I/We affirm that no member of the household is the subject of a continuing Apprehended Violence Order (Restraining Order).
I/We affirm that no member of the household has ever been convicted of any child-related offences and I/we also affirm that no member of the household uses illicit drugs.
This agreement will be governed by and construed in accordance with the law in force in the State of New South Wales Australia and the parties agree to submit to the jurisdiction of the courts in that State.